1. Who you’re buying from
UK Wide Food Supplies Ltd, registered in England (company 16439450), VAT GB494765141, of Unit 4 Westmill St, Hanley, Stoke-on-Trent ST1 3EL. Phone 01782 873547, email enquiries@ukwfs.com.
2. Products and prices
- All products are sold by the case or outer only. Pack sizes are shown on each product.
- Public prices include VAT at the current rate. Trade prices, shown when a valid trade code is active, exclude VAT, which is added at checkout.
- Prices can change. The price you pay is the one shown when you place your order. If we’ve made an obvious pricing error we’ll contact you before your order is collected and you can cancel for a full refund.
- Product photos may show a single unit or an older pack design. Price-marked (PM) packs show the recommended retail price printed by the manufacturer.
3. Trade codes
Trade codes are for the approved business they were issued to. Don’t share them. We can withdraw a code at any time, for example if it’s shared publicly, and orders placed with a misused code may be re-priced at public prices or cancelled.
4. Placing an order
When you place an order online we send a confirmation email with your order reference. That confirmation is our acceptance of your order. If an item is unavailable we’ll call you before your collection slot to offer an alternative or remove it, and refund anything you’ve paid for it.
5. Click & collect
- Collect from Unit 4 Westmill St, Hanley during the slot you chose (Mon–Fri 9am–5pm · Sat–Sun 10am–4pm). Bring your order reference.
- If you can’t make your slot, call or WhatsApp us and we’ll hold the order until the end of the next working day. Unpaid orders not collected by then may be cancelled.
- Check your order when you collect. Once it has left the depot, shortages or damage should be reported within 24 hours.
6. Payment
Online orders can be paid by card at checkout (processed securely by Stripe) or, where offered, paid on collection by cash, card or bank transfer. We don’t currently offer credit terms.
7. Cancellations and returns
- You can cancel an online order at no cost any time before it is collected. Call or WhatsApp us with your order reference and we’ll refund any payment in full.
- Food and drink are perishable goods, so we can’t accept returns of products that have left the depot unless they are faulty, damaged or not what you ordered. Tell us within 24 hours and we’ll replace or refund them.
- If you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
8. Our responsibility
We’re responsible for losses you suffer that are a foreseeable result of us breaking these terms. For business customers, our total liability for any order is limited to the value of that order, and we aren’t liable for loss of profit or business. Nothing limits liability for death or personal injury caused by negligence, or for fraud.
9. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.